Q: How long does it take to build and install my shutters
in my home?
A: Our Classic Shutter has a lead time of 4 to 5 weeks
and our Premium and Horizontal Arched Shutters have a lead time
of 5 to 6 weeks. Rush Orders can be placed with an additional surcharge
added to the standard pricing.
Q: How do I measure for my shutters?
A: All you have to do is call our Sales Office at 615.833.3425
and set up a free Estimate and consultation.
Q: What does your
lifetime warranty & guarantee include?
A: Click Here
Q: What size louvers do we sell?
A: Our standard louver
sizes include 2 1/2", 3 1/2" and 4 1/2" louvers.
There is no price difference in the standard louver sizes chosen.
We offer 1 7/8" and 1" louver size with an additional
surcharge.
Q: Is there a cost difference in the different size
of our louvers?
A: There is no cost difference in the standard
size louvers, a smaller louver can be obtained at an additional
charge.
Q: What is a divider rail and what is its purpose?
A: The
divider rail is a division within one panel that creates two separate
sections of louvers. This allows you to have more control of light
and privacy by being able to open and close the louvers above and
below the divider rail independently of the other. The divider
rail is an option on all our shutters at no additional charge.
Q: What type of wood do we use in our shutters?
A: Our Classic
Shutter is composed of Basswood or Poplar. The Classic Shutter
is a "paint only product"; for a stain shutter we use
only our Premium Shutter due to the select nature of the wood and
the grain in the wood. We use a Select & Better Basswood on
our custom Premium Shutters. Other types of wood are available
by request and will be quoted individually. The finish on all our
shutters is a Fine Furniture Quality Finish. See the attached chart
for Grade Comparisons.
Read "Why Is There Such A Big
Difference In The Price Of Shutters?"
Q: Do we do custom paint matches and what kind of paint
do we use?
A: We have several standard white colors that you can
choose to blend with your trim finish that are included in the
price of the Classic Shutter. We can custom match your shutters
when we are given a paint dip on a wood paint stir stick from your
paint of choice. There is a small surcharge for this service on
our Classic Shutters, but this service is included in the price
of the Premium Shutters. We use a lacquer paint finish on our products.
It is a pre-catalyzed finish which supplies the wood with great
moisture resistance and durability. It is also a fast drying paint
which prevents sticking. It is better than an oil based paint because
it resists yellowing over time. Additional paint colors for the
same job will have a minimum surcharge added.
Stained shutters
have a surcharge added to the price of the shutter for the additional
labor that is necessary for this type of finish. We offer several
standard stain finishes or you can order a custom stain match with
a stain sample on a piece of wood provided to us for the match.
Q: What is the proper way to tilt open and shut my louvers?
A: The proper way to tilt open and shut your louvers is by
using the louvers themselves. The purpose of the "tilt rod" is
to allow the louvers to move uniformly when the shutter is closed
or opened. The "tilt rod" is the weakest point of the
shutter and is, therefore, not appropriate to use as an opening
and closing lever.
Q. How do I clean my custom wood shutters?
A.
Shutters should be cleaned with a feather duster or a dry soft
cotton cloth. Do not apply any liquids to the cleaning tool you
are using. Application of sprays or water can cause damage to the
lacquer finish. Any water that comes in contact with your shutter
should be dried off with a dry cotton cloth.
